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Maintaining service levels: Staff Christmas holiday cover

The festive period can be a tricky time for a business owner in terms of opening times, working hours and Christmas holiday cover for their team.

On one hand the business owner may wish to reward staff with time off, and also may be sceptical in relation to the amount of new sales enquiries coming in.

However, on the other hand, the owner may be worried about having sufficient cover for that next big sales call or customer issue that must be resolved. They may also be in an industry where the festive season is one of their peak periods.

Ultimately closing your business during the festive period is a risk. We live in a ‘round the clock’ world where customers need (demand!) a response regardless of the time of day, or the day of the year.

Closing your businesses communications for 2 weeks over the festive period, or even just a few days, might result in you missing that new customer enquiry or that elusive big order to turn the month’s sales from ‘good’ to ‘great’.

Why take the risk?

At Aquarius we can help. We can provide holiday and out of ours cover to ensure that all your calls are handled professionally and to the same high standards your customers are used to. Whilst also ensuring new sales opportunities are not missed.

We can put in place procedures that ensure you receive details of important calls immediately whilst vetting less important calls that can wait until you officially re open.

We can even manage your incoming email communications – ensuring there is no drop out in service in comparison to your normal organisational operations.

Holiday call handling and email management cover can provide a vital and highly cost effective solution for your business during the festive period. You will be safe in the knowledge your business is manned whilst being able to relax and enjoy some well earned time off.