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  • Who we are
        • Who we are

          Our philosophy has always been to look after our team and we believe that a well trained, respected and motivated workforce is more enthusiastic, more productive and more likely to stay with our company. We benefit from an impressive high staff retention rate.

        • About Aquarius
        • How we work
        • Meet our team
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  • Our services
        • Our services

          We have an end-to-end portfolio of fully managed, 24/7 outsourced call centre solutions

        • Customer support
          • Out of Hours call handling
          • Customer Service & Sales Support
          • Live Chat
          • Email Support
          • Customer Help Desk
        • Reception support
          • Appointment Booking & Diary Management
          • Virtual Reception
          • Telephone Answering Services
          • Telephone Lines & SMS
        • Operations support
          • Telephone Order Processing
          • PCI Compliance
          • E-commerce Management
          • Media Response / Data Capture
          • 24/7 Disaster recovery
        • Tailored solution
  • Sectors we support
        • Sectors we support

          We work in collaboration with a diverse range of clients where our team brings unrivalled industry expertise

        • Restaurants
        • Trades Call
        • Letting & Estate Agents
        • 24-hour Engineer
        • Retail Customers
  • Case studies
        • Case studies

          We pride ourselves in the partnership approach taken with each of our clients. Hear how we have helped!

        • Cullross
        • Curam
        • Eazipay
        • Golfbreaks.com
        • Hamleys
        • Magenta Star
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Home > Aquarius services > Operations support

Operations support

Helping your operations run smoother with our support service

As your business grows, the operational side can become cumbersome and difficult to manage. From dealing with customer enquiries to fulfilling orders and managing marketing campaigns, it’s something which takes up your time and involves a lot of organisation. We can take care of this for you.

With our operational support, we can help you fulfil orders faster, comply with PCI and record data accurately. One of our core services (which we are extremely proud of) is e-commerce management. We have set up an efficient system that helps with telephone order processing, data capturing – and ensuring everything runs smoothly.

With our dedicated call management system, our advisors can work from a call script, walking your customer through your sales journey and e-commerce system.

By assisting you with the management of your operations, you can carry on with growing your business and not get caught up in the day-to-day tasks and answering constant phone calls.

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PCI Compliance

Helping you achieve Level 1 PCI DSS Compliance
View

Telephone Order Processing

Make your telephone ordering faster and more efficient
View

E-commerce Management

Advice, support and systems: help is at hand for your e-commerce system
View

24/7 Disaster recovery

Dealing with disaster planning doesn’t have to mean fire fighting
View

Media Response / Data Capture

Knowing how your media campaign is performing is vital
View
The team gives us constant feedback and provides us with ideas on how we could improve our process for the following year.
Louise Client Liaison Manager at Magenta Star

Our case studies

Eazipay

How we helped

Magenta Star

How we helped

Golfbreaks.com

How we helped

Tailor-made packages for you

Every business is unique, and so are your requirements. That’s why we provide tailor-made packages for every client. Contact us to discuss your business and how we can support you best. You can mix and match or pick and choose, we’re here to assist you with exactly what you need.

Find out more

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