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  • Who we are
        • Who we are

          Our philosophy has always been to look after our team and we believe that a well trained, respected and motivated workforce is more enthusiastic, more productive and more likely to stay with our company. We benefit from an impressive high staff retention rate.

        • About Aquarius
        • How we work
        • Meet our team
        • Become an Introducer
  • Our services
        • Our services

          We have an end-to-end portfolio of fully managed, 24/7 outsourced call centre solutions

        • Customer support
          • Out of Hours call handling
          • Customer Service & Sales Support
          • Live Chat
          • Email Support
          • Customer Help Desk
        • Reception support
          • Appointment Booking & Diary Management
          • Virtual Reception
          • Telephone Answering Services
          • Telephone Lines & SMS
        • Operations support
          • Telephone Order Processing
          • PCI Compliance
          • E-commerce Management
          • Media Response / Data Capture
          • 24/7 Disaster recovery
        • Tailored solution
  • Sectors we support
        • Sectors we support

          We work in collaboration with a diverse range of clients where our team brings unrivalled industry expertise

        • Restaurants
        • Trades Call
        • Letting & Estate Agents
        • 24-hour Engineer
        • Retail Customers
  • Case studies
        • Case studies

          We pride ourselves in the partnership approach taken with each of our clients. Hear how we have helped!

        • Cullross
        • Curam
        • Eazipay
        • Golfbreaks.com
        • Hamleys
        • Magenta Star
  • Blog
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Home > Out of Hours call handling

Out of Hours call handling

Request a callback

Did you know 80% of callers don’t leave a voicemail or message?

That means, every call you miss could also be a lost customer. You might be missing out on sales enquiries, bookings and orders over the phone.

We understand that running a business can be time-consuming. Throw answering your phone calls into the mix, and it’s no wonder you’re struggling to find time to grow your business.

If managing your phones is getting on top of you and feel there must be an easier way, you are right. There is an easier way.

At Aquarius, we can provide 24-hour cover to ensure every call is answered and every query solved. We pride ourselves on excellent customer service and providing emergency support. So whether you need help with daily telephone answering or an out of hours service, we are here for you.

Never miss a call again with our professional 24/7 call handling services.

 

UK-based support for your business 24/7

We support businesses across the UK. Whether your business is large or small, we’re here to keep your customers happy, ensure sales enquiries are not missed, and offer round-the-clock emergency support. Make sure you don’t miss another important phone call.

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I'm here to help

Roddy

Managing Director
Meet the team

Suitable sectors

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  • Retail Customers
  • 24-hour Engineer
  • Trades Call
  • Letting & Estate Agents
  • Restaurants

View all sectors

Hear from our happy customers

Roddy is down-to-earth and extremely personable and these traits flow throughout their organisation. The team knows our business well and they have demonstrated the values and the approach that we need to feel comfortable in the knowledge that they consistently act as an extension of our own business.

Other customer support services

Live Chat

Communicate with your customers in real-time
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Email Support

Give your customers fast, online email responses 24/7
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Customer Help Desk

Outsource your customer service and increase your sales
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Customer Service & Sales Support

Give your customers the best experience with our sales support
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Tailor-made packages for you

Every business is unique, and so are your requirements. That’s why we provide tailor-made packages for every client. Contact us to discuss your business and how we can support you best. You can mix and match or pick and choose, we’re here to assist you with exactly what you need.

Find out more

Ready to get started?

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