You can’t be in all places at once – but your customers need your support. This is where we come in. Let us deal with all your customer enquiries and take the pressure off you completely.
We know how time-consuming it can be to answer questions on your website, respond to customer emails, and generally chase responses. This is where our customer support service comes in.
Are there questions that people always ask? Are you being inundated with queries on your live chat? Do you need support with your customer help desk? We are here for you.
We assist you with offering the best service possible to your customers. Often, we can deal with the enquiry completely, so you don’t have to respond at all, freeing up your time to manage your business.
Our customer support team will be trained to answer questions on:
- Product information
- Tracking and tracing deliveries
- Liaising with couriers on your behalf
- Issuing replacements and processing refunds
We can manage your inbound calls, outbound calls, emails, SMS, webchat and social media messages. Whatever you need; we’ll support you.
This means your customers have constant access to support (even when you’re no longer at the office). Imagine not having to wait for 24hours to get a response. Because a quick response = a happy customer. That’s exactly what we strive for. We understand how important your customer service is and ensure people get the best service imaginable.