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  • Who we are
        • Who we are

          Our philosophy has always been to look after our team and we believe that a well trained, respected and motivated workforce is more enthusiastic, more productive and more likely to stay with our company. We benefit from an impressive high staff retention rate.

        • About Aquarius
        • How we work
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  • Our services
        • Our services

          We have an end-to-end portfolio of fully managed, 24/7 outsourced call centre solutions

        • Customer support
          • Out of Hours call handling
          • Customer Service & Sales Support
          • Live Chat
          • Email Support
          • Customer Help Desk
        • Reception support
          • Appointment Booking & Diary Management
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          • PCI Compliance
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          • Media Response / Data Capture
          • 24/7 Disaster recovery
        • Tailored solution
  • Sectors we support
        • Sectors we support

          We work in collaboration with a diverse range of clients where our team brings unrivalled industry expertise

        • Restaurants
        • Trades Call
        • Letting & Estate Agents
        • 24-hour Engineer
        • Retail Customers
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        • Case studies

          We pride ourselves in the partnership approach taken with each of our clients. Hear how we have helped!

        • Cullross
        • Curam
        • Eazipay
        • Golfbreaks.com
        • Hamleys
        • Magenta Star
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Home > Email Support

Email Support

Request a callback

Give your customers fast, online email responses 24/7

Are you being inundated with emails? Is it hard to keep track? We know it’s time-consuming to manage your inbox, but we can put systems in place to ensure no email goes unnoticed – and every customer gets a response as quickly as possible. Plus, we’ll provide you with regular reports so you can monitor your KPI’s and your customer’s experience.

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I'm here to help

Roddy

Managing Director
Meet the team

Suitable sectors

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  • Retail Customers
  • 24-hour Engineer
  • Trades Call
  • Letting & Estate Agents
  • Restaurants

View all sectors

Hear from our happy customers

The partnership is seamless. We can now feel confident that no calls are missed, and that every phone call is answered by a “real person” and not an answering machine.

Other customer support services

Out of Hours call handling

Did you know 80% of callers don’t leave a voicemail or message?
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Live Chat

Communicate with your customers in real-time
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Customer Help Desk

Outsource your customer service and increase your sales
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Customer Service & Sales Support

Give your customers the best experience with our sales support
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Tailor-made packages for you

Every business is unique, and so are your requirements. That’s why we provide tailor-made packages for every client. Contact us to discuss your business and how we can support you best. You can mix and match or pick and choose, we’re here to assist you with exactly what you need.

Find out more

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Unit 1, Halbeath Interchange Business Park, Kingseat Rd, Dunfermline KY11 8RY

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