• 0800 044 3090
  • Who we are
        • Who we are

          Our philosophy has always been to look after our team and we believe that a well trained, respected and motivated workforce is more enthusiastic, more productive and more likely to stay with our company. We benefit from an impressive high staff retention rate.

        • About Aquarius
        • How we work
        • Meet our team
        • Become an Introducer
  • Our services
        • Our services

          We have an end-to-end portfolio of fully managed, 24/7 outsourced call centre solutions

        • Customer support
          • Out of Hours call handling
          • Customer Service & Sales Support
          • Live Chat
          • Email Support
          • Customer Help Desk
        • Reception support
          • Appointment Booking & Diary Management
          • Virtual Reception
          • Telephone Answering Services
          • Telephone Lines & SMS
        • Operations support
          • Telephone Order Processing
          • PCI Compliance
          • E-commerce Management
          • Media Response / Data Capture
          • 24/7 Disaster recovery
        • Tailored solution
  • Sectors we support
        • Sectors we support

          We work in collaboration with a diverse range of clients where our team brings unrivalled industry expertise

        • Restaurants
        • Trades Call
        • Letting & Estate Agents
        • 24-hour Engineer
        • Retail Customers
  • Case studies
        • Case studies

          We pride ourselves in the partnership approach taken with each of our clients. Hear how we have helped!

        • Cullross
        • Curam
        • Eazipay
        • Golfbreaks.com
        • Hamleys
        • Magenta Star
  • Blog
  • Contact Us

24/7 Outsourced Call Centre Solutions

Building bridges and connecting people

How much time do you and your team spend answering calls and dealing with customer support? Let us take the pressure off, so you can get your time back and watch your sales increase.
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Helping to protect and build your brand

With more than 300 businesses on our books, we know a thing or two about call handling. Whether you're looking for office hours or 24/7 support, we'll create tailor-made packages to suit your needs.

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Reception support

Give your callers a warm welcome with our virtual reception service
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Operations support

Helping your operations run smoother with our support service
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Customer support

Outsource your customer service and sales support; we’ll take care of everything
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How we can help you and your sector

Are you tired of being disrupted from your work with constant calls? We know every business is different; and so are your requirements. That’s why we offer a range of services to suit your sector. We want to support you with whatever you need, ensuring your customers are taken care of and your business can grow.

Sectors we support

Restaurants

Letting & Estate Agents

Trades Call

24-hour Engineer

Retail Customers

Emergency Response
Aquarius provide us with a 24/7 service. A great service for both us and our customers.
Kevin Murray, Lothian Gas
Customer Service
Excellent customer service and calls are handled in a professional and efficient manner.
Gert Riemersma, Mapix Technologies
Sales Support
Aquarius has helped us increase our sales and customer service while sustainably growing our business.
Rusty Proniske, GolfBreaks
Business Growth
Moving to Aquarius from another supplier was a move that has revolutionised our operations. All I can say is thank you!
Barry Eldred, BGM Heating and Plumbing
Start Up Solutions
Aquarius provide our customer service and order processing. They have been there for us every step of the way.
Aileen Cameron, Silderm
Flexible and Cost Effective
I’ve employed the services of Aquarius for 3 years. It has been one of the best business decisions I’ve made!
Martin Shiels, ECS Accident Repair
View Case Studies

The Aquarius approach

We’re on a mission to change our industry and will always go the extra mile to get things right. We believe in investing in our people and truly supporting our clients. That’s why you can rely on us to handle your calls and communications. We’re only happy when you’re happy.

Our vision

Meet our team

Become an Introducer

About Aquarius

How we work

Aquarius latest

Read more latest posts
Hints, Tips & Advice

The Right to Request Flexible Working

The Right to Request Flexible Working Flexible working isn’t something that works for every business but at Aquarius we feel we have really reaped the

Read More >
November 28, 2019
Hints, Tips & Advice

Guest Blog

Guest Blog Ian Pilbeam, Founder and Chair of HR Dept shares why your business could benefit from their support … You can’t do everything yourself

Read More >
September 6, 2019
Hints, Tips & Advice

5 Reasons Why You should​ Outsource…

5 Reasons Why You should​ Outsource…   Phone ringing off the hook? No time to reply to email enquiries? Missing bookings?  Normally it’s a good

Read More >
June 11, 2019

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