Aquarius FAQs
Every business has different requirements, so we tailor every package to your needs. This way, you know you’re only paying for what you need and the potential gaps in your business communications.
Our standard service handles calls from 8 am-11 pm, 365 days of the year. If you require 24-hours service, we can facilitate this too. This is ideal for emergency call handling and out of hours engineer call-outs.
Before getting started, we go through a detailed questionnaire with you. From this, we can set up call scripts, outline your process, and make sure our software is linked to your systems. From here, we’ll redirect your calls to our call centre or provide you with a specific phone line.
Whenever someone calls, your name and brand will appear on the screen in front of us. It will also display your call script, a list of FAQs and the customer journey. This ensures a smooth experience for your customers, and we’ll always come across as a member of your team.
We always do our best to answer every query, but if your customer needs to speak to you or your team, we will forward the call to you. We’ll give you a brief introduction of what the call is regarding, so you can choose whether to answer or decline. You can also provide us with a list of people we can escalate calls to.
You will receive a full daily report of any jobs dealt with and what requires your immediate attention. Depending on the services you’re using, there’ll also be data collection, call scripts, and any action required. You can use this to improve your customers’ experience, track communication and set up future marketing campaigns.
We understand how important your brand is. That’s why our experienced operators are on hand to answer calls in the name of your business and act as genuine ambassadors for your brand. No robots; only real people.
Our team are highly trained, and we pride ourselves on providing excellent customer service.
You might never have to deal with a spam call again. We filter all your calls for you, and won’t pass spam calls on to your team.
