• 0800 044 3090
Search
Close this search box.
  • Who we are
        • Who we are

          Our philosophy has always been to look after our team and we believe that a well trained, respected and motivated workforce is more enthusiastic, more productive and more likely to stay with our company. We benefit from an impressive high staff retention rate.

        • About Aquarius
        • How we work
        • Meet our team
        • Become an Introducer
  • Our services
        • Our services

          We have an end-to-end portfolio of fully managed, 24/7 outsourced call centre solutions

        • Customer support
          • Out of Hours call handling
          • Customer Service & Sales Support
          • Live Chat
          • Email Support
          • Customer Help Desk
        • Reception support
          • Appointment Booking & Diary Management
          • Virtual Reception
          • Telephone Answering Services
          • Telephone Lines & SMS
        • Operations support
          • Telephone Order Processing
          • PCI Compliance
          • E-commerce Management
          • Media Response / Data Capture
          • 24/7 Disaster recovery
        • Tailored solution
  • Sectors we support
        • Sectors we support

          We work in collaboration with a diverse range of clients where our team brings unrivalled industry expertise

        • Restaurants
        • Trades Call
        • Letting & Estate Agents
        • 24-hour Engineer
        • Retail Customers
  • Case studies
        • Case studies

          We pride ourselves in the partnership approach taken with each of our clients. Hear how we have helped!

        • Cullross
        • Curam
        • Eazipay
        • Golfbreaks.com
        • Hamleys
        • Magenta Star
  • Blog
  • Contact Us

Home > Hamleys

Hamleys

Request a callback
Loading...
  • Retail Customers
The Hamleys story began in 1760 when William Hamley opened his first toy shop in Cornwall. In 1881 a new shop opened in Regent Street, London and now millions of children from around the world come to enjoy this London Landmark.

Problem

We searched for a new Call Centre Partner to assist with calls and emails during Hamleys busiest time, in the lead up to Christmas. Our requirement was to find a support team to work very closely with our own in-house Customer Services team, and to deliver a personal service in line with the Hamleys brand.

Having the Aquarius team on board has given us the flexibility with workflow and, in time, will provide us with a larger window to extend our aftercare service and availability to our customers.
Vaughan Potter, Head of Customer Services

How we helped

Aquarius supported us by answering a proportion of our customer calls & emails over the weekends and soon became a very key supplier for us during our peak period by supporting us 7 days week and answering 50% of our calls during December.

Aquarius team

Loading...

Katie

Contact Centre Assistant Manager
Meet the team

Other case studies

Eazipay

View

Curam

View

Cullross

View

Magenta Star

View

Golfbreaks.com

View

Request a call back

We’re here to help
Our team would love to learn more about your business. Every client is different so we can tailor-make our support packages to your requirements.

Let's chat today

Ready to get started?

Call us on 0800 044 3090
or get in touch today

Get in touch

Want to know how we can help?

Why not sign up to our info packed
newsletter!

Sign up
p006
p005
p004
p003
p002
p001

Unit 1, Halbeath Interchange Business Park, Kingseat Rd, Dunfermline KY11 8RY

Privacy policy

Website by 39steps