Eazipay is a Direct Debit collection company, collecting Direct Debits on behalf of over 1,600 SMEs and corporate organisations.
Problem
Initially we only had one phone line, meaning it was often impossible to make or receive a call as the line was often engaged. Even after increasing the lines available to us we realised that we were missing vital calls either from our existing customers or potential new customers. It became clear we needed to find a solution. We searched our database of existing clients and realised that Aquarius offered the service we desperately needed.
The partnership is seamless. We very rarely have any reason to contact Aquarius ourselves. We have never had any cause for concern or queries of any kind. Eazipay can now feel confident that no calls are missed, and that every phone call is actually answered by a ‘real person’ and not an answering machine.
