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        • Who we are

          Our philosophy has always been to look after our team and we believe that a well trained, respected and motivated workforce is more enthusiastic, more productive and more likely to stay with our company. We benefit from an impressive high staff retention rate.

        • About Aquarius
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        • Our services

          We have an end-to-end portfolio of fully managed, 24/7 outsourced call centre solutions

        • Customer support
          • Out of Hours call handling
          • Customer Service & Sales Support
          • Live Chat
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        • Reception support
          • Appointment Booking & Diary Management
          • Virtual Reception
          • Telephone Answering Services
          • Telephone Lines & SMS
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        • Sectors we support

          We work in collaboration with a diverse range of clients where our team brings unrivalled industry expertise

        • Restaurants
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        • 24-hour Engineer
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  • Case studies
        • Case studies

          We pride ourselves in the partnership approach taken with each of our clients. Hear how we have helped!

        • Cullross
        • Curam
        • Eazipay
        • Golfbreaks.com
        • Hamleys
        • Magenta Star
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Home > Aquarius services > Reception support

Reception support

Give your callers a warm welcome with our virtual reception service

Let’s make sure no call goes unanswered. With our virtual reception service, there’ll always be someone on hand, whether it’s to answer calls, arrange appointments or take bookings, we will be an extension of your business.

Did you know 80% of people don’t leave a voicemail? This means you could be missing out on potential customers – or never receive the message in the first place. Let us manage your calls (whether it’s to answer every enquiry, to pick up the overflow or be your customer’s first point of contact), you can be assured our virtual receptionist will keep your business moving forward.

Because currently, how much time does your team spend answering calls and sorting things out? We can take care of this for you. A virtual reception cuts down on staffing costs and ensures there’s always someone there – even if staff are on holiday or unable to work due to sickness.

Every caller will be greeted with a professional and cheery operator. We’ll answer as your brand and take care of all your enquiries. This means we can answer customer questions, set up meetings, manage your diary and so much more. We will also forward the call to the most appropriate person within your business – giving them a brief outline of what the call is about so they can choose whether to accept or decline.

We understand how important that first point of contact is, and how valuable your brand image is. That’s why, every call will be answered by a live, fully-trained professional – whose job is to ensure a smooth experience for the caller.

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Virtual Reception

Having a virtual reception service means you’ll never miss a call again
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Appointment Booking & Diary Management

No more double-bookings or confusion with your diary
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Telephone Lines & SMS

Let’s set up your customer service phone lines
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Telephone Answering Services

Someone to answer calls and take your messages
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The Aquarius team deal with our clients in a prompt and friendly way, continuing to deliver the high level of customer service that we strive to achieve in-house.
Sam Barker, Sales Director, Golfbreaks.com

Our case studies

Eazipay

How we helped

Magenta Star

How we helped

Golfbreaks.com

How we helped

Tailor-made packages for you

Every business is unique, and so are your requirements. That’s why we provide tailor-made packages for every client. Contact us to discuss your business and how we can support you best. You can mix and match or pick and choose, we’re here to assist you with exactly what you need.

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