E-commerce is always online, so your business needs to be too. Don’t miss out on potential sales by not being able to communicate 24/7.
If people can access your website anytime, they also want to access you at any time. They want you to respond to emails and live chats, but it can be hard to manage without the staffing capacity.
Also, lots of people have a preferred way of buying. So, even if your website is your primary sales platform, there will always be people who’d like to chat with a real person first. Whether they’re looking for more information or to purchase over the telephone, we can facilitate this and help you achieve those extra sales – without any extra effort from you.
If they’re looking for customer support, we can also manage this and escalate it to one of your managers if required.
Our technology can integrate with yours, so everything is working together. We can offer a fully integrated PCI-compliant payment process – and we’ll also give you all the information, data and reporting. We provide after-sales support so your customer’s expectations are always exceeded.
Our team are ready to take your calls and help you make more sales.