A burst pipe, a gas leak, a broken website – whatever it might be, these problems seem to occur at the most inconvenient times.
Providing an out of hours service is essential for many contractors and businesses. If your customers need to contact you day or night, you need a 24/7 call handling and fault reporting system.
We provide this for several sectors, including:
- Housing Associations
- Letting Agencies
- Facilities Management Companies
- IT Service Providers
Whenever someone calls, we will assess the situation, so only genuine emergencies are acted upon – especially in the middle of the night. We will pre-qualify if it’s really an emergency, or if it could be dealt with the following day,
Every 24-hour contact handling service is designed around you. We look at each aspect of your business, automate where we can and reduce the number of incidents that require escalation or an engineer call-out, saving you time, stress and out of hour call-out fees.