Hints, Tips & Advice
The Right to Request Flexible Working
The Right to Request Flexible Working Flexible working isn’t something that works for every business but at Aquarius we feel we have really reaped the
November 28, 2019
The Right to Request Flexible Working Flexible working isn’t something that works for every business but at Aquarius we feel we have really reaped the
Guest Blog Ian Pilbeam, Founder and Chair of HR Dept shares why your business could benefit from their support … You can’t do everything yourself
5 Reasons Why You should Outsource… Phone ringing off the hook? No time to reply to email enquiries? Missing bookings? Normally it’s a good
Live Chat. Feared by many businesses as replacing the more accustomed methods of communication like email and telephony. However, there is good reasons for even
Maintaining service levels: Staff Christmas holiday cover The festive period can be a tricky time for a business owner in terms of opening times, working
Secure Payment Processing It is with good reason that clients have reservations about giving their personal financial details over the telephone. The security in place to
Working with an Outsourced Contact Centre With advancements in communication technology a call to the other side of the world can sound as clear as
Making that First Impression: The importance of getting it right first time The first impression is the one that counts. Above all else this is
Five Top Tips To Improve Average Call Handling Times Call handling times are key to customer satisfaction and a contact centre really should be monitoring
Five Ways to Handle Irate Customer Calls When handling customer calls it’s pretty much guaranteed you’ll encounter an irate customer at some point. When you
