Customer Service and Sales Support
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We firmly believe we hold a best-in-class position within the Contact Centre sector and this is evidenced by the emphasis we place on delivering excellence in customer service, particularly within e-commerce marketplace.
Many organisations are good at selling online, but often disappoint when faced with after sales enquiries. As we all know, things can go wrong; orders may not arrive, couriers may damage good and sizes may be incorrect. To ensure your company gets repeat business, these issues need to be dealt with efficiently, effectively and to the customers complete satisfaction. In fact, if handled correctly, there is an opportunity to enhance the customer experience, by simply treating customers how you would wish to be treated yourself.
Our Customer Service team can be trained to provide specific support and advice such as:
- Product information
- Tracking and tracing deliveries and liaising with couriers if required
- Issuing replacements goods if faulty or damaged
- Processing returns and refunds
Customer service can be provided through different channels such as inbound / outbound calls, email, SMS, web chat and social media. It is really about deciding which platform is most appropriate for your business and its customers. We offer the flexibility for you to easily change platforms should communications preferences alter in any way.
Customer service can be provided through different channels such as inbound / outbound calls, email, SMS, web chat and social media. It is really about deciding which platform is most appropriate for your business and its customers. We offer the flexibility for you to easily change platforms should communications preferences alter in any way.
80% of people don’t leave messages on
answering machines
Easy Set Up
You link to us through a dedicated number provided to you.
Professionalism 24/7
Give a professional image of your brand, every time.
No Robot Answers
All of your calls answered by real people.
Research Included
We gather the correct information to ensure you get a qualified sales lead or a concise message.
Diversion Codes Included
Simple to setup using standard diversion codes.
Customer Service and Sales Support
We answer in your company name.
Calls can be screened and passed through should you require.
Calls can be sent to different people within your organisation upon request.
Never miss a new enquiry.
Divert to us at anytime throughout the day or at the weekends.
We work with you to create the right call
centre solutions for your business.
