Customer Service and Sales Support

Many organisations are good at selling online, but often disappoint when faced with after sales enquiries. As we all know, things can go wrong; orders may not arrive, couriers may damage good and sizes may be incorrect. To ensure your company gets repeat business, these issues need to be dealt with efficiently, effectively and to the customers complete satisfaction. In fact, if handled correctly, there is an opportunity to enhance the customer experience, by simply treating customers how you would wish to be treated yourself.

Our Customer Service team can be trained to provide specific support and advice such as:

• Product information
• Tracking and tracing deliveries and liaising with couriers if required
• Issuing replacements goods if faulty or damaged
• Processing returns and refunds

Customer service can be provided through different channels such as inbound / outbound calls, email, SMS, web chat and social media. It is really about deciding which platform is most appropriate for your business and its customers. We offer the flexibility for you to easily change platforms should communications preferences alter in any way.

Customer service can be provided through different channels such as inbound / outbound calls, email, SMS, web chat and social media. It is really about deciding which platform is most appropriate for your business and its customers. We offer the flexibility for you to easily change platforms should communications preferences alter in any way.