Customer Helpdesk – customer service & support in a digital world
Customer Helpdesk – customer service & support in a digital world The world is such a digital place nowadays. Our daily routine ‘requires’ us to have access countless websites, software and user platforms. From banking to our social media accounts, on-line data storage and umpteen user accounts for travel, leisure and shopping on-line. Everything we access and […]
Ofcom introduce new ‘Dial the Code’ rules to telephone dialling
Ofcom introduce new ‘Dial the Code’ rules to telephone dialling With the UK’s growing population and successful businesses expanding and requiring a unique number for each desk has led to a national shortage in telephone numbers. Rather than adding an extra digit to existing numbers (we all have fond, but distant, memories of when mobile numbers changed to […]
Secure Payment Processing
Secure Payment Processing It is with good reason that clients have reservations about giving their personal financial details over the telephone. The security in place to protect their details was ropey at best for many years and with the risk of card numbers and other essential financial information being scribbled down on bits of paper it […]
Working with an Outsourced Contact Centre
Working with an Outsourced Contact Centre With advancements in communication technology a call to the other side of the world can sound as clear as one made ‘round the corner’. As a result call centres of all shapes, sizes, languages and locations are offering everything from simple messaging services to customer support and order processing. With […]
Your customer service lines are changing
Your customer service lines are changing As of 13th June 2014 there has been a new legal requirement for all businesses to provide a standard rate number for their customer services lines. This means providing a 01, 02 or 03 number instead of the usual 0845. This new legislation is to ensure customers don’t pay […]
Making that First Impression: The importance of getting it right first time
Making that First Impression: The importance of getting it right first time The first impression is the one that counts. Above all else this is something that will stick in the mind of the (potential) customer and help form their opinion of your company. Professionalism and positivity are two of the key things that many […]
Five Top Tips To Improve Average Call Handling Times
Five Top Tips To Improve Average Call Handling Times Call handling times are key to customer satisfaction and a contact centre really should be monitoring its times. Average call handling times are something all businesses can improve on and there are many tips and tricks for driving them down. Here are five top tips for […]
Five Ways to Handle Irate Customer Calls
Five Ways to Handle Irate Customer Calls When handling customer calls it’s pretty much guaranteed you’ll encounter an irate customer at some point. When you are in a call handling environment and acting on behalf of your clients these types of customer calls do arise and it is very important to know how to handle […]
Aquarius is 4 Years Old!!
Aquarius is 4 Years Old!! We are over that first 3 years it must be plain sailing now? Don’t we just wish that was the case. Building a business in a recession may give us cause to think we are better placed to come out in a strong position. That may be true however changing […]
Setting up Call Divert in Skype
How to activate call forwarding? In Skype for Windows: Open: Tools > Options > Calls > Call Forwarding and you’ll be able to activate the feature from there. In Skype for Mac: open Skype > Preferences window and you’ll be able to activate the feature under the Calls tab.
