Trust is everything if you are an online retailer

Trust is everything if you are an online retailer Running a retail operation can be pretty challenging, none more so if you miss the opportunity to make that great first impression. Recent surveys have shown that trust has become considerably more important when a consumer is deciding whether to purchase from a business’s website. This […]

Customer Helpdesk – customer service & support in a digital world

Customer Helpdesk – customer service & support in a digital world The world is such a digital place nowadays. Our daily routine ‘requires’ us to have access countless websites, software and user platforms. From banking to our social media accounts, on-line data storage and umpteen user accounts for travel, leisure and shopping on-line. Everything we access and […]

Ofcom introduce new ‘Dial the Code’ rules to telephone dialling

Ofcom introduce new ‘Dial the Code’ rules to telephone dialling With the UK’s growing population and successful businesses expanding and requiring a unique number for each desk has led to a national shortage in telephone numbers. Rather than adding an extra digit to existing numbers (we all have fond, but distant, memories of when mobile numbers changed to […]