Our vision in Aquarius is to deliver a whole new way of working in the Call/ Contact Centre Services industry.
We look at how we can deliver the highest standards of customer service to our customer and we direct our people and our business based on this value.
Customer Service in this country can be a sound bite, a necessary evil or a cost that we can’t afford. We want the opposite, we have people who believe in customer service, who want to deliver it and get a kick out of finding those ‘magic moments’.
One thing stands out as the key reason why we provide the highest level of service – and that is the quality of our people.
People are amongst the highest costs to an organisation. So, it is only correct, and a little obvious, that people should be valued, challenged and given the opportunity to do their work in an environment that provides the maximum support and respect. Doing this, we believe, we will ensure we reach our goals and meet your expectations.
Our ethos is to provide the highest possible level of customer service through highly valued, highly trained and fully supported professionals, delivering a second to none service to our customers.
We achieve this by using the best contact centre technologies, processes and systems and by providing access to employment for people who desire flexibility and who can give flexibility back.
As a business you want to ensure your brand is protected – we make sure our contact centre team understand your company, its values and what you want to achieve by utilising Aquarius. We want you to see us not as another Call/Contact Centre but as an extension of your business.
What drives us at Aquarius is helping you achieve your goals and delivering exceptional customer service. We continually challenge the current process to make it more efficient for your business and improve your customer’s experience.
Aquarius: the dawning of a new age in Contact Centre Services