Customer Help Desk
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This service can seamlessly integrate into your existing IT infrastructure, allowing your team to focus on doing their day jobs. We provide customers with detailed, knowledgeable, professional help and support for products and services offered by your business.
Our customer help desks can be tailored to meet the specific requirements of your internal operations, systems and processes. With Aquarius you have the expertise and technology to support and enhance your customer experience across a variety of platforms for a fraction of the cost of providing an in-house team.
These increased service levels assist with sales conversion, up-selling and after-sales care. All of which increases customer satisfaction levels and helps to enhance and grow the reputation of your brand. Our intention at all times is to gain the trust of your customers and act as expert ambassadors for your brand. Indeed your customers will never know that they are not speaking to one of your very own staff.
Customer Help Desk
Divert Calls
Divert Your Calls anytime you like over a 24 hour period
Fault Resolution
First line fault resolution
Product Support
Product Support
Customer Guidance
Customer Guidance
Escalation Process
Escalation to next level when required.
Customer Help Desk
Customise-able reporting, by product, first time fix, customer satisfaction levels.
We can provide a National or Non Geographic Number for you to advertise.
We can provide dedicated staff to deal with the volume and expertise where required.
We welcome your trainers to come to our premises and either train our staff or train our trainers.
We work with you to create the right call
centre solutions for your business.
Appointment Booking & Diary Management
If you are running a media campaign we can help!
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