Call Management & IVR
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An Interactive Voice Response (IVR) system enables customers to interact with a company’s host telephony system via their own telephone keypad or through speech. By following automated instructions, this system allows a customer to self-serve their own needs and acts as a cost-effective alternative to staffing up.
IVR systems are excellent for handling large volumes of calls and putting out a consistent and concise information to callers. At Aquarius, we have time-served experience to be able to advise on the number of options customers can cope with and have the expertise to quickly implement an effective solution.
We work with you to create the right call
centre solutions for your business.
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