Call Management & IVR
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An Interactive Voice Response (IVR) system enables customers to interact with a company’s host telephony system via their own telephone keypad or through speech. By following automated instructions, this system allows a customer to self-serve their own needs and acts as a cost-effective alternative to staffing up.
IVR systems are excellent for handling large volumes of calls and putting out a consistent and concise information to callers. At Aquarius, we have time-served experience to be able to advise on the number of options customers can cope with and have the expertise to quickly implement an effective solution.