Client Testimonial – Hamleys

We caught up with Vaughan Potter, Head of Customer Services at Hamleys to find out how Aquarius has assisted in answering their calls and emails, since the company came on board in August of last year. Tell us a little about Hamleys? Hamleys of London limited is known as the finest toy shop brand in the world. […]

Client Testimonial –

  We spoke with Sam Barker, Sales Director at, who have been using our services for the last 7 years to aid and elevate their inbound and specifically out of hours calls. Tell us a little about GolfBreaks?, one of the world’s largest and longest established golf travel companies, was formed in 1998 by […]

Client Testimonial – Magenta Star Grotto Management

  We had a chat with Louise, Client Liaison Manager at Magenta Star, who provide expertly managed Christmas Grottos to leading shopping centres throughout the UK. Tell us a little about Magenta Star? We use Aquarius to act on behalf of our clients, to provide a telephone booking service for our Christmas Grottos. They make […]

Beast from the East 2.0 – Is your business ready?

Beast from the East 2.0 – Is your business ready? It is late February 2018 and the Beast from the East has hit the UK. Due to the record amount of snow, chaos ensues. Schools are closed, emergency services are under pressure people are snowed and stuck in traffic. And because of this, thousands of businesses […]

August 2018 Newsletter

  Stay tuned for all the latest on the expanding range of services we can provide, as well as a Client Testimonial and even ‘Meet the Team’ where we will introduce one of Aquarius’ valued team members every month. Introduction to Aquarius Aquarius Contact Centres aim to provide the highest possible level of customer service through highly valued, […]

Old School or New School Customer Service… Or both?

  Customer Service & Chatbots This week has been a busy week with a lot online about the rise of Chat Bots and it’s place in the Customer Service Industry. It would seem the future is a scary and distant place. It’s not. Businesses can still invest in people. We still believe that this will remain, […]

Trust is everything if you are an online retailer

Trust is everything if you are an online retailer Running a retail operation can be pretty challenging, none more so if you miss the opportunity to make that great first impression. Recent surveys have shown that trust has become considerably more important when a consumer is deciding whether to purchase from a business’s website. This […]