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As a leading provider of intelligent business telecoms, we specialise in providing bespoke Interactive Voice Response (IVR) solutions. This allows businesses to minimise customer interactions and maximise contact opportunities for inbound and outbound calls. We bring clarity to complexity and by utilising our multi-feature, high capacity, Tier 1 telephone network, our system is capable of handling high volume call campaigns.
We have been designing, building and implementing customer call systems since 2009 and work with only the most reliable network carriers such as BT, Vodafone and Verizon.
Below is a sample of some of the services that we are proud to provide for our clients :
- Virtual receptionist and Call Queuing
- Dedicated Payment Lines (Bill Payments, car parking, ticketing, utility bills)
- Telephone Banking (Customer service, debt recovery, fraud alerts)
- Outbound Broadcasting (Payment reminders, marketing, general alerts)
- Lone Worker Telephone Monitoring Systems ((Public sector, care workers, engineering)
- Electoral Services (Annual canvassing, voting)
- Product & Brochure Lines
- Disaster Recovery
- Business Continuity
- Call Tracking & Monitoring Systems (Wallboards, call statistics)
- Telephone Surveys