Media Response / Data Capture

Media Campaign Performance Reporting 

Understanding how your media campaign is performing is vital to evaluate individual campaigns and understand where performance can be maximised. We can tailor our reporting to provide the exact information you require to make such evaluations and measure overall impact.

The types of media Response reports we can provide include: 

• Volume / share of enquiries based on country, region or TV Region
• Performance comparisons based on the source of inbound calls 
• Enquiry performance based on day of the week and time of day
• Campaign enquiry conversion rates

Email to Call Solutions

Using intelligent telephony systems we are able to capture the telephone number from a pre-designed email from your website. This allows us to present our call handler with every single detail submitted by a customer, onto your website prior to the call being connected. Naturally this simplifies the process and ensures customers get a prompt and consistent response.  

In the case of email responses to customer service enquiries, we will work closely with you to ensure we meet your customer KPI’s.

We can give you the flexibility of sitting in the background. When your volumes increase and your levels start to drop, the Aquarius team are here to deal with the excess and maintain your customer service levels. This is vitally important in the age of review sites and platforms, which make it easy for customers to rate, score and give feedback on their experiences.