Letting & Estate Agency Support

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Aquarius is Scotland’s premier contact centre for the property industry and currently assist our partners in managing over 120,000? properties. Our service enables your business to handle calls from 8am-11pm, 365 days a year and, on request, we can even take this to 24 hours. In each case, we tailor how your calls are handled to your own specification and have the experienced personnel on hand to answer calls in the name of your business and can act as genuine ambassadors for your brand.

Key benefits of the services provided include:

  • New Landlord Enquiries – We can help you maximise revenue by never missing an opportunity
  • Book and Manage Viewings – We can help free up the time of your viewing team, thus decreasing letting turnaround times
  • Candidate Suitability Assessment – We can help screen and reject candidates before they apply, allowing you to concentrate on genuine live leads
  • Out of Hours First Line Response – We can quickly establish what are genuine emergencies, rather than remedial pieces of work and can liaise with your contractors to take appropriate actions.
How it works

Letting and Estate Agency Support

Easy Set Up

You link to us through a dedicated number provided to you.

Call Scripting

Professional scripting to ensure all types of enquiries are catered for.

Escalation Process

Escalation process for all out of hours emergencies.

Screening Process

Screening process for new tenant enquiries.

Real Time Actions

New landlord enquiries dealt with and passed to your team in real time.


Letting and Estate Agency Support

Let your people do there job while we deal with your telephone traffic giving you the details you need to work with.

Qualify new letting enquiries.

Full new Landlord enquiry details sent directly to your team.

OOH Emergency Support, qualifying the emergency before sending to your contactor.

You receive a full daily report of jobs dealt with and requires next day attention.

More Services

We work with you to create the right call
centre solutions for your business.

Email Support

If you are running a media campaign we can help!

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24 Hour Engineer Call Out Service

If you are running a media campaign we can help!

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Appointment Booking & Diary Management

If you are running a media campaign we can help!

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Get in touch

Call us on 0800 044 3090 or complete the
form below to get in touch