Letting & Estate Agency Support
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Aquarius is Scotland’s premier contact centre for the property industry and currently assist our partners in managing over 120,000? properties. Our service enables your business to handle calls from 8am-11pm, 365 days a year and, on request, we can even take this to 24 hours. In each case, we tailor how your calls are handled to your own specification and have the experienced personnel on hand to answer calls in the name of your business and can act as genuine ambassadors for your brand.
Key benefits of the services provided include:
- New Landlord Enquiries – We can help you maximise revenue by never missing an opportunity
- Book and Manage Viewings – We can help free up the time of your viewing team, thus decreasing letting turnaround times
- Candidate Suitability Assessment – We can help screen and reject candidates before they apply, allowing you to concentrate on genuine live leads
- Out of Hours First Line Response – We can quickly establish what are genuine emergencies, rather than remedial pieces of work and can liaise with your contractors to take appropriate actions.
Letting and Estate Agency Support
Easy Set Up
You link to us through a dedicated number provided to you.
Professional scripting to ensure all types of enquiries are catered for.
Escalation process for all out of hours emergencies.
Screening process for new tenant enquiries.
Real Time Actions
New landlord enquiries dealt with and passed to your team in real time.