Call Handling Services
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It is all about going that extra mile
There’s a subtle but important distinction between professional business call handling and merely answering the telephone. Call handling requires going the extra mile in order to resolve the call without our client’s intervention.
At Aquarius we know that the more information, integration and access we have to our clients’ systems, the more effective we can be in managing customer expectations. It is this skill of call handling that makes us stand out from our competitors and ensures the ongoing perception that we actually are the client in question.
Key points of difference you get with Aquarius:
- Each of our operators are trained to the highest standards, who appreciate that they are acting as brand ambassadors for your business
- Our state-of-the art software enables quick updates within your account, so customers remain fully informed
- We integrate with various diary management and appointment setting systems
- We can integrate with your payment processing platform.
- Our Customer Relationship Management (CRM) Integration are exemplary linking in with any online platforms.
- Out of Hours Emergency Helpdesk services are available to support your business 24/7.
Call Handling Services
Easy Set Up
You link to us through a dedicated number provided to you
Professionalism 24/7
Give a professional image of your brand, every time.
No Robot Answers
All of your calls answered by real people
Research Included
We gather the correct information to ensure you get a qualified sales lead or a concise message.
Simple Set Up
Simple to setup using standard diversion codes.
Call Handling Services
We answer in your company name.
Calls can be screened and passed through should you require.
Calls can be sent to different people within your organisation upon request.
Never miss a new enquiry.
Divert to us at anytime throughout the day or at the weekends.
We work with you to create the right call
centre solutions for your business.
Appointment Booking & Diary Management
If you are running a media campaign we can help!
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