Meet The Team – Kirsty
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Position: Call Centre Manager
Kirsty joined Aquarius in late 2012 as a call handler and has developed her role to include Customer and In-House reporting.
Dealing with any customer enquiries for information and script changes Kirsty’s role has become pivotal for our customers in order for them to makes informed decisions on advertising and the such like.
Kirsty says “I enjoy being able to assist our customers where I can. It is important people have accurate information delivered to them exactly when they need it, that may even be before they expect it if we spot a trend”.
Kirsty has a passion for one of Edinburgh’s football teams, following them whenever she can, and has recently become an Aunty. When the opportunity arises, you can see her cutting some moves on the dance floor!
What does a typical day look like for you and what are you currently working on?
I support our staff with all their day to day needs. I am currently working on our new staff development programme and its role out
Favourite holiday destination?
We like to travel a lot, my favourite so far has been Barcelona
How do you define success?
Seeing my staff grow and helping them to achieve their goals
If you were stuck on an island what three things would you bring?
My Dog Corky, My Fiancé Gary and Chocolate
What three words would you use to describe your role?
Challenging, rewarding and fun
If you could witness any historical event, what would you want to see?
The Launch of the Titanic
What do you like most about your job?
Being a support for the team and making them smile
If you could interview one person (dead or alive) who would it be?
If you were to write a book about yourself, what would you name it?
Me, my puppy and my Call Centre
What is your favourite sport to watch or play?
I love to watch Rugby and WWE; however I don’t play any sports myself.