Customer Helpdesk – customer service & support in a digital world The world is such a digital place nowadays. Our daily routine ‘requires’ us to have
Ofcom introduce new ‘Dial the Code’ rules to telephone dialling With the UK’s growing population and successful businesses expanding and requiring a unique number for each desk has
Secure Payment Processing It is with good reason that clients have reservations about giving their personal financial details over the telephone. The security in place to
Working with an Outsourced Contact Centre With advancements in communication technology a call to the other side of the world can sound as clear as
Your customer service lines are changing As of 13th June 2014 there has been a new legal requirement for all businesses to provide a standard
Making that First Impression: The importance of getting it right first time The first impression is the one that counts. Above all else this is
Five Top Tips To Improve Average Call Handling Times Call handling times are key to customer satisfaction and a contact centre really should be monitoring
Five Ways to Handle Irate Customer Calls When handling customer calls it’s pretty much guaranteed you’ll encounter an irate customer at some point. When you
Aquarius is 4 Years Old!! We are over that first 3 years it must be plain sailing now? Don’t we just wish that was the
How to activate call forwarding? In Skype for Windows: Open: Tools > Options > Calls > Call Forwarding and you’ll be able to activate the
