• 0800 044 3090
  • Who we are
        • Who we are

          Our philosophy has always been to look after our team and we believe that a well trained, respected and motivated workforce is more enthusiastic, more productive and more likely to stay with our company. We benefit from an impressive high staff retention rate.

        • About Aquarius
        • How we work
        • Meet our team
        • Become an Introducer
  • Our services
        • Our services

          We have an end-to-end portfolio of fully managed, 24/7 outsourced call centre solutions

        • Customer support
          • Out of Hours call handling
          • Customer Service & Sales Support
          • Live Chat
          • Email Support
          • Customer Help Desk
        • Reception support
          • Appointment Booking & Diary Management
          • Virtual Reception
          • Telephone Answering Services
          • Telephone Lines & SMS
        • Operations support
          • Telephone Order Processing
          • PCI Compliance
          • E-commerce Management
          • Media Response / Data Capture
          • 24/7 Disaster recovery
        • Tailored solution
  • Sectors we support
        • Sectors we support

          We work in collaboration with a diverse range of clients where our team brings unrivalled industry expertise

        • Restaurants
        • Trades Call
        • Letting & Estate Agents
        • 24-hour Engineer
        • Retail Customers
  • Case studies
        • Case studies

          We pride ourselves in the partnership approach taken with each of our clients. Hear how we have helped!

        • Cullross
        • Curam
        • Eazipay
        • Golfbreaks.com
        • Hamleys
        • Magenta Star
  • Blog
  • Contact Us

Home > Blog

Blog

Client Testimonial

Client Testimonial – Hamleys

We caught up with Vaughan Potter, Head of Customer Services at Hamleys to find out how Aquarius has assisted in answering their calls and emails, since the

Read More >
February 6, 2019
Client Testimonial

Client Testimonial – Golfbreaks.com

  We spoke with Sam Barker, Sales Director at Golfbreaks.com, who have been using our services for the last 7 years to aid and elevate

Read More >
December 6, 2018
Events

Radio Lollipop Ball

Radio Lollipop Ball Last month, Aquarius staff attended the Radio Lollipop Ball held at The Principal Charlotte Square, Edinburgh for the fifth year. We are

Read More >
November 20, 2018
Client Testimonial

Client Testimonial – Magenta Star Grotto Management

  We had a chat with Louise, Client Liaison Manager at Magenta Star, who provide expertly managed Christmas Grottos to leading shopping centres throughout the

Read More >
November 5, 2018
News

Beast from the East 2.0 – Is your business ready?

Beast from the East 2.0 – Is your business ready? It is late February 2018 and the Beast from the East has hit the UK. Due

Read More >
November 1, 2018
Newsletter

August 2018 Newsletter

  Stay tuned for all the latest on the expanding range of services we can provide, as well as a Client Testimonial and even ‘Meet the Team’ where

Read More >
August 29, 2018
News

It’s beginning to look a lot like Christmas..

  Christmas at Aquarius We’re getting very excited about Christmas at Aquarius! With our Christmas party coming up and everyone looking forward to a well

Read More >
December 16, 2016
News

Old School or New School Customer Service… Or both?

  Customer Service & Chatbots This week has been a busy week with a lot online about the rise of Chat Bots and it’s place in

Read More >
December 8, 2016
Customer Service

Maintaining service levels: Staff Christmas holiday cover

Maintaining service levels: Staff Christmas holiday cover The festive period can be a tricky time for a business owner in terms of opening times, working

Read More >
November 25, 2014
Ecommerce

Trust is everything if you are an online retailer

Trust is everything if you are an online retailer Running a retail operation can be pretty challenging, none more so if you miss the opportunity

Read More >
October 27, 2014
Page1 Page2 Page3 Page4
  • Categories
  • Call Divert Guides
  • Client Testimonial
  • Customer Helpdesk
  • Customer Service
  • Ecommerce
  • Events
  • Hints, Tips & Advice
  • News
  • Newsletter

Ready to get started?

Call us on 0800 044 3090
or get in touch today

Get in touch

Want to know how we can help?

Why not sign up to our info packed
newsletter!

Sign up
p005
p004
p003
p002
p001
webpeditor_telxl-logo-dark

Unit 1, Halbeath Interchange Business Park, Kingseat Rd, Dunfermline KY11 8RY

Privacy policy   Cookie policy (UK)

Website by 39steps

Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
  • Manage options
  • Manage services
  • Manage {vendor_count} vendors
  • Read more about these purposes
View preferences
  • {title}
  • {title}
  • {title}