Interactive Voice Response
Interactive Voice Response - IVR
The IVR is most commonly used to route calls quickly and efficiently to appropriate departments and staff within a business. The auto-attendant service will usually present a series of options to the caller, to which they can respond using keypad tones on their telephone. The service can also be used to play basic messages to callers, and can be expanded to include data capture and fully automated services.
The IVR is most commonly used to route calls quickly and efficiently to appropriate departments and staff within a business. The auto-attendant service will usually present a series of options to the caller, to which they can respond using keypad tones on their telephone. The service can also be used to play basic messages to callers, and can be expanded to include data capture and fully automated services.
