Owning and managing a trade business can be a difficult balancing act. You are often working in a very hands on environment – attending important jobs whilst also attempting to grow your customer base.
When you are underneath a boiler or sink, answering a mobile phone is a difficult task, not to mention a compromise on customer service – you are busy and don’t wish to look unprofessional in the eyes of your current customer, however the next call could be your next big customer…
Let us take the stresses away. We will give your new and existing customers a secure point of contact, giving a truly professional feel. Even when you are driving you can be safe in the knowledge your calls are being handled efficiently.
We also have the ability to integrate with your diary, manage your appointments and book in new quotations. We can even provide you with a landline phone number giving the perception of a bigger company, rather than the unprofessional and unreliable feel of advertising a mobile.
Putting your trust in Aquarius will give you the edge on your competition. In an industry which can be tarred with poor service and poor communication, deploying Aquarius will give your new and existing customers trust in you and your ability to do the job.
Key benefits of our services include:
- New Enquiries – we ensure you never miss a new enquiry, thus maximising revenue.
- Reliable First Point Of Contact – we ensure your current customers always receive a prompt and professional point of contact, even when you are busy or closed.
- Book and Manage Appointments – freeing up your team to attend more meetings, appointments and maintenance jobs.
- Out Of Hours First Line Response – establishing what genuine emergencies are in comparison to non-emergency work. We can liaise with you or your engineers to ensure real emergencies are attended and provide detailed re-porting for you to come into in the morning.
For more information or if you would like to try the service please contact us or call 0800 044 3090