As a customer, there’s nothing worse than a telephone not being answered when you’re in a restaurant – equally there’s nothing worse than a call not being answered when you are trying to book a restaurant! Working closely with restaurants throughout the UK, Aquarius and Eveve (specialists in restaurant booking software) joined forces in order to improve the dining experience for both customers and staff.
By combining Eveve’s table management software with our contact centre technology we have developed a restaurant booking system that allows you to meet your customers’ demand for booking 24/7 and give you more control over managing your covers. No matter the size of your business, the cost savings and efficiencies we can drive with our restaurant booking system will ensure that you and your staff can can focus solely on your diners.
We have been working with Eveve for over 3 years and our booking management service has successfully increased revenue for over 100 restaurants throughout the UK. These restaurants have benefited from –
- Increased no of covers as a result of swiftly answered calls and fewer missed calls
- Reduced staffing requirements between each service.
- Higher levels of customer service internally and externally
- Professional call handling staff answering every call with a specific script
- Secure customer data capture.
- Increased communication and marketing opportunities to existing customers.
A 2 way solution that makes sure you never over or double book again, making sure that tables are managed and turned quickly and efficiently at busy times. Clients who have adopted this service have not only seen an increase in the level of customer service from their team but have benefited from increase in booking volume due a significant reduction in missed opportunities.
If you have a group of restaurants we provide you with a 1 point of contact for all restaurants maximising on staffing and consistency of customer service.
Call or email us today for a free demo