Currently we assist our letting partners in managing over 100,000 properties, from companies that have as little as 100 properties to Housing Associations with 20,000 properties. Everybody needs the same support. Below is a list of some of the solutions we have in place to assist our current customers.
Aquarius is Scotland’s premier contact centre specialising in professional call handling solutions for the Property Letting Industry. We currently work with a number of organisations similar to yourself such as Umega Lettings, Help For Letting and 9% Property Management by handling incoming telephone enquiries when they are busy or when their offices are closed.
We Maximise Revenue and Improve Customer Service.
Key benefits of our services include:
- New Landlord Enquiries – we ensure you never miss a new landlord enquiry, thus maximising revenue.
- Book and Manage Viewings – freeing up your viewing team to attend more viewings, thus decreasing letting turnaround times.
- Candidate Suitability Assessment – we reject the unsuitable candidates before they view or apply, letting you concentrate on real live leads.
- Out Of Hours First Line Response – establishing what genuine emergencies are in comparison to remedial work. We liaise with your contractors to ensure real emergencies are attended and provide detailed reporting for you to come into in the morning.
Aquarius are available to handle your calls from 8am – 11pm, 365 days per year (24 Hours Upon Request). We tailor how your calls are handled to suit your specific requirements and answered in your company name by our experienced telephone customer service advisors.
For more information or if you would like to try the service please contact us or call 0800 044 3090