We caught up with Vaughan Potter, Head of Customer Services at Hamleys to find out how Aquarius has assisted in answering their calls and emails, since the company came on board in August of last year. Tell us a little about Hamleys? Hamleys of London limited is known as the finest toy shop brand in the world. [more]
Tag: Customer Experience
Client Testimonial – Golfbreaks.com
We spoke with Sam Barker, Sales Director at Golfbreaks.com, who have been using our services for the last 7 years to aid and elevate their inbound and specifically out of hours calls. Tell us a little about GolfBreaks? Golfbreaks.com, one of the world’s largest and longest established golf travel companies, was formed in 1998 by Chief [more]
Aquarius, aquarius contact centres, aquarius news, Call Handling, Christmas, Customer Experience, Customer Service, edinburgh, Employee Experience, golfbreaks.com, Here to Help You, home worker call centre, inbound call handling, Out of Hours, Sales Performance, scotlandRadio Lollipop Ball
Last month, Aquarius staff attended the Radio Lollipop Ball held at The Principal Charlotte Square, Edinburgh for the fifth year. We are always thrilled to attend this fabulous event and are proud to give our support to such a fantastic cause. Year after year, the Radio Lollipop Ball does not disappoint, and this year was [more]
Aquarius, aquarius contact centres, aquarius news, Call Handling, charity, Contact Centre, Customer Experience, Customer Service, edinburgh, Employee Experience, Here to Help You, home worker call centre, Out of Hours, radio lollipop, scotland, south queensferry, Staff Cover, work from homeClient Testimonial – Magenta Star Grotto Management
We had a chat with Louise, Client Liaison Manager at Magenta Star, who provide expertly managed Christmas Grottos to leading shopping centres throughout the UK. Tell us a little about Magenta Star? We use Aquarius to act on behalf of our clients, to provide a telephone booking service for our Christmas Grottos. They make bookings [more]
Aquarius, aquarius contact centres, aquarius news, bad weather, Christmas, client testimonial, Contact Centre, Customer Experience, Customer Service, edinburgh, inbound call handling, magenta star grottos, Out of Hours, Sales Performance, scotland, south queensferry, Staff CoverBeast from the East 2.0 – Is your business ready?
It is late February 2018 and the Beast from the East has hit the UK. Due to the record amount of snow, chaos ensues. Schools are closed, emergency services are under pressure people are snowed and stuck in traffic. And because of this, thousands of businesses across the UK were forced to close due to [more]
Aquarius, aquarius news, bad weather, beast from the east, Call Handling, Christmas, Contact Centre, Customer Experience, Customer Service, edinburgh, Employee Experience, Here to Help You, home worker call centre, Out of Hours, Sales Performance, scotland, south queensferry, winter, work from home