If you are running a media campaign we can help!
We can react to high demands in volume and capture all the information you require from your callers, promptly and efficiently.
Our system can easily be tailored to mirror the exact fields as your CRM system – this ensures all relevant information is retrieved and allows seamless integration into your business systems.
Equally as important as capturing the information itself is the understanding on a how a media campaign is performing – we offer a wide range of reports to assist you in evaluating your campaign(s) and understanding where you can maximise performance.
Media Campaign performance Reporting
We can tailor our media campaign reporting to display whatever information you require. We build the response in order to give you back the data you need to evaluate the impact of your campaign.
The types of media response reports we can provide include:
- Volume / share of enquiries based on country, region and even television region.
- Performance comparisons based on the source of your inbound calls.
- Enquiry performance based on time of day and day of the week.
- Campaign enquiry conversion rates.
Email to Call Solutions
With the implementation of intelligent telephony we are able to capture the telephone number from a pre-designed email from your website, this allows us to present our call handler with all the details submitted by the customer on your website. just prior to the call being connected. This simplifies the process and ensures your customers get a prompt and consistent response from a knowledgeable operator.
Email response to customer service enquiries can be handled by your own team internally to ensure you keep customers up to date at all times. There is nothing worse than creating a procedure for customers to respond to you and failing to meet the criteria.
When enquiry volumes get high, having the Aquarius team on hand in the background to help pick up the excess volume when called for cam be invaluable in maintaining customer service levels – especially with so many review sites and blogs making it easy for your customers to comment and rate and feedback on their experiences.
