At Aquarius we believe there is a subtle difference between business call handling services and telephone answering. Call handling is about going that extra mile in order to resolve the call without our client’s intervention and removing as much future work away from our client as possible.
Therefore at Aquarius we are always looking for more information, more integration and more access to our client’s systems. Whether it be booking and managing diary appointments, processing customer payments or managing emergency engineer workloads – we always aim to resolve the call and not simply shuffle a customer to our client for a call back.
It is this skill of call handling that makes us stand out from our competitors and ensures we offer a fully integrated solution, always maintaining the perception we actually work for our clients.
At Aquarius, we’re about so much more than picking up the phone:
- Our operators are of the highest professional standard, they are highly trained and highly experienced advisors who are passionate about your business and know the importance of high quality interactions with your new and existing customers.
- State of the art software ensures rapid updates of your account, daily changes and business updates so your customers are never left out of the loop.
- Appointment setting and diary management.
- Telephone Payment Processing – via web or remote site access.
- Customer Relationship Management (CRM) Integration.
- Out Of Hours Emergency Helpdesk Management