AQUARIUS is a leading provider of intelligent business telecoms, specialising in bespoke IVR solutions (Interactive Voice Response). Our telecoms services allow businesses to minimise customer interactions and maximise contact opportunities for both inbound and outbound calls.
In a market that is over complicated by dated systems, we are confident of our ability to make the complex simple.
Utilising our feature rich, high capacity, tier 1 telephone network, our call management system is capable of handling complex IVR functions and high volume call campaigns. We only work with the most reliable network carriers such as BT, Cable & Wireless, and Verizon thus ensuring your calls are on a secure footing.
At Aquarius we have been designing, building and implementing customer call management systems and contact solutions for over 10 years. We have an enviable client list including public sector, financial services, charity, and retail.
Aquarius Telecoms Services and Solutions
Below is a brief snapshot of some of the services we currently provide our clients. This is simply a sample of the services we provide. Please do not hesitate to contact us to discuss your requirements and to find out more on the services outlined below
- Virtual Receptionist & Call Queuing – Press 1 for sales, Press 2 for customer services…
- Dedicated Payment Lines – PCI compliant bill payment, car parking, ticketing, utilities.
- Telephone Banking – Customer service, debt recovery, fraud alerting.
- Outbound Broadcasting – Payment reminders, marketing, alerts.
- Lone-worker Telephone Monitoring Systems – Public sector, care workers, engineering.
- Electoral Services – Annual canvassing, PLC voting.
- Product & Brochure order lines.
- Disaster Recovery.
- Business Continuity.
- Call Tracking and Monitoring Systems – Wallboards, detailed call stats.
- Telephone Surveys.
Our Telecoms Services & Solutions
Call Management & IVR
When done well, IVR systems can be extremely effective in not only putting out a clear, concise message to your callers but also manages call volumes, reduces staff costs whilst convey an aura of professionalism. Find out more
Telephone Numbers & SMS
At Aquarius we can provide a variety of geographic and non geographic numbers and are happy to discuss the various benefits of each option. In addition, we can also manage large SMS marketing campaigns to hit your target market. Find out more
Our solution provider is one of the first hosted telecoms providers in the UK to achieve Level 1 PCI DSS compliance. Businesses are facing increasing pressure to become pci compliant as the bank acquirers drive to increase payment security across the globe – ensure you’re covered. Find out more