In the modern world, a substantial amount of your customers will be able to order on-line but having a dedicated telephone number for order processing not only provides a better solution for some customers, it also reassures ALL customers.
The presence of a number for telephone order processing helps to instantly substantiate and add respectability to your business. If a customer requires help with your online ordering processes or simply just prefers the security of human interaction – we will give sympathetic advice whilst always seeking to close the sale.
By deploying Aquarius you can have your own round the clock sales order hot line. Regardless of whether you sell one product or have a catalogue of thousands, we will display the highest level of achievable service to your customers.
The Aquarius advisers can also be trained to engage in product up-sell with your customers. This is an often overlooked but vitally important service. We see it as absolutely natural, in most cases your website already does it, you would do it yourself and so should we. Product up-selling and add-ons can have a dramatic impact on your bottom line and drive up profitability.
With our call management system our advisors are not only displayed a script to help walk the customer through the call but are instantly displayed your website/E-commerce system as soon as the call is connected – every aid or piece of information we need to place your order is at our operatives’ finger tips and if it isn’t… your account manager will liaise and consult with you on how to improve the operation.