At Aquarius, we believe we are the number one customer service contact centre and this is never more apparent than when providing customer sales support and handling customer service enquiries and for our internet retail clients.
Placing orders and upselling products is fantastic, however many e-commerce organisations fall down when faced with after sales enquiries. Things can go wrong, orders may not arrive, couriers may damage goods – to ensure repeat business these types of issues must be dealt with efficiently, effectively and to the customers satisfaction.
The Aquarius Customer Service team can be trained to provide support, help and advice to your customers including:
- Information regarding the product
- Track and trace deliveries – liaising with couriers if required.
- Issue replacement goods if faulty or damaged
- Process returns and refunds.
Customer service can be provided through a number of different channels – we interact with your customers through which ever channel they (and you!) prefer to use – inbound/outbound calls, email, SMS, web chat and social media.
As you are well aware, the customer dynamic has changed in recent years and is likely to continue to change. A customer today demands that you treat them as more than just a financial transaction and customers who don’t get what they are looking for or are treated how they wish to be treated will move on and take their business elsewhere. This is why, at Aquarius, we are always on the pulse ensuring you have the flexibility to adapt in a rapidly changing market