Whether your website is the only sales channel you have or whether it is one of many it’s primary aim is to generate online sales.
But what about those customers who require more information about a product or service before they purchase, aren’t comfortable about placing an order online or are looking for after sales options? Do you have an infrastructure in place to handle increased call volumes as your business develops?
Aquarius provides E-commerce sales support, such as on-line order processing, to a number of high end retailers and UK charities.
We can offer fully integrated PCI-Compliant payment processing through to real-time reporting for Direct Marketing Companies and TV Channels and will work with you to get the best fit for your company.
Our staff can be trained and incentivised to both upsell and improve your add-on sales, increasing your ATV. Providing a robust after-sales service to your customers is as key to completing the sale itself!
Customer Service is often used disparagingly or as a sound bite, at Aquarius we live and breathe it. We want to help your customers, whether providing product advice, processing orders, order tracking, issuing return and refunds. We want every one of your customers to leave us knowing that your business has done everything possible to help them.
Telephone Order Processing
Internet sales and mail order is a common part of life. You will require trained professionals to satisfy demand and needs, we can process orders, up-sell, track and provide clear product knowledge to your customers. Find out more
Customer Sales Support
Many internet retailers are experts in receiving orders and enquiries, however they can fall down on their customer support. Aquarius can handle your entire post order process and post order customer support. Find out more