Whether you require a dedicated customer helpdesk department to handle a new product launch or you need support to eradicate first line faults, we have a customer contact centre solution that will help to ease the pressure on your business.
Our contact centre solution seamlessly integrates into your current IT infrastructure, allowing you to get on with the normal every day functions within your organisation.
Customer help desk and support services
Our helpdesk solutions do ‘exactly what it says on the tin’. We provide your customers with detailed, knowledgeable and above all, professional help and support for any (or all!) of your products and services. These can include:
- First line support.
- In-depth product knowledge and or area knowledge.
- Sales conversion – whether the product itself, after-sales or product upgrades.
- Increased service levels.
So how will this help your business? Providing help, advice and support through a dedicated customer contact centre help to increase customer satisfaction and grow the reputation of your business. With more and more customers commenting about their experiences on-line this can help to also raise the profile of your businesses products and services.
Our staff are trained to help answer customers pre order queries, assist customers by placing orders on-line, provide post purchase advice and even resolve common issues.
With Aquarius you have the expertise and technology to provide support to your customers via phone, email, web chat and social media – enabling you to create a full customer experience for a fraction of the cost of an in-house team.
Ensure you keep your customers happy and that they return to give you repeat business with a round the clock helpdesk. Be safe in the knowledge that your customers will always be given the impression they are speaking to your own staff.
Our customer help-desk services can be tailored to meet the requirements of your own internal operations, systems and processes. From a complex e-commerce platform or CRM system, to a basic contacts excel spreadsheet.
Our help desk team can be trained to understand all aspects of your business and it’s product or service. This allows them to handle specific queries relating to your organisation and even your industry sector, providing a professional, knowledgeable and friendly service to your customers.
Our goal at Aquarius is to gain the trust of your customers and, at all times, act as expert ambassadors on behalf of your business.