At Aquarius we work with you to create the right call centre solutions for your business. We have a vast experience in many different fields from a simple call answering services to order processing, making appointments and even live restaurant bookings.
Whether your objective is to maximise sales enquiries, ensuring accurate data capture so you know where every enquiry originated from, or to free up your time to make sure you are doing what you need to do when it needs doing without the constant interruption of telephone calls – our call centre solutions will ensure you’re maximising the return from your inbound calls.
Using our unique blend of highly trained and motivated employees and our dedicated call handling IT infrastructure we ensure accuracy and quality at every opportunity. We will develop a system in order to achieve your goals while still delivering the highest possible level of service every time.
Call Centre Solutions:
Telephone Answering Services
Aquarius are on hand when you are busy, out of office or just unable to manage your own calls. We take the stress away and let you concentrate on progressing your business [find out more]
Your customer’s calling for advice and resolutions can be a massive drain on your resources. We can take care of your customers at a fraction of the cost of employing full time staff. Our operatives will be trained so effectively, they will be like your own team. [find out more]
Emergency Call out
At Aquarius we ensure that jobs are fully evaluated prior to an engineer being called. This helps to ensure that the ‘real emergencies are the only calls that will go to your engineers or contractors whilst all other important, non-critical calls are logged so that hey can be handled the next working day. [find out more]
E-commerce Telephone Support
Aquarius can provide you with a full outsourced ecommerce solution. From order processing and procuct upsell, right through to order tracking and processing returns and refunds [find out more]
Aquarius is a leading provider of intelligent telephony solutions. We can evaluate and assess what best will suit your needs and even tailor it to work hand in hand with our call handling services. [find out more]
Call Centre Scripting
At Aquarius we pride ourselves on deploying scripts as a guideline for our operatives. We want your customers to engage with us and have the call flow naturally. Intelligent software and customer service orientates staff allow us to get the balance just right. Find out more