Laura Culshaw laura-culshaw

Our Toy Story

Earlier in April, we had the pleasure of a personal tour of Hamleys Flagship Store in Regent Street, London.

Not only did we feel young all over again, more importantly we gained invaluable insight of how Hamleys operate its Flagship store. 

This was a fantastic opportunity for us to meet our extended team at Hamleys and to build a flow of information between us. 

As a result of our visit, we gained important understanding into the Hamleys brand, ethos and what makes them tick. Enabling us to create a seamless customer experience. We are delighted to provide customers with the full Hamleys experience that they deserve.

It is crucial to us here at Aquarius that we match ourselves with our customers’ expectations. We do not see Customer Service as just a buzzword, but something much more meaningful. 

Working closely with Hamleys during our visit, we are able to match their customer service metrics and customise our own measurements in order for both brands to align. 

At Aquarius we do not want to just be your answer service. We want to become an extension of your business, and a part of your team. 

Aquarius can help your business grow. Call us for a chat on 08000448090

 

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