Stay tuned for all the latest on the expanding range of services we can provide, as well as a Client Testimonial and even ‘Meet the Team’ where we will introduce one of Aquarius’ valued team members every month.
Introduction to Aquarius
Aquarius Contact Centres aim to provide the highest possible level of customer service through highly valued, highly trained and fully supported professionals. We achieve this by using the best contact centre technologies, processes and systems with our people.
Barry Eldred, Owner of BGM Heating & Plumbing
Tell us a little about your business?
BGM Heating and Plumbing have been providing heating and plumbing services to Newbury, Thatcham, Marlborough and the surrounding areas for over 10 years. Barry and his team pride themselves on the high level of customer service they deliver to customers, as well as the fact they are recognised locally as an honest, reliable and professional company
What issues did you identify in your business that prompted you to approach Aquarius?
Barry had previously been using a local contact centre for managing calls, however the services they could offer were limited and not meeting expectations. This resulted in a number of issues that were hindering the business’ activity.
A quick Internet search led Barry to Aquarius and after an initial chat his “head was instantly full of excitement for the ways in which they could improve our communications with customers”.
How does Aquarius support your company?
Barry values Aquarius’ ability to handles not only inbound calls for repair work but also outbound calls, which means annual services are booked in and then coordinated with their diary. This system works seamlessly and has completely revolutionised the business’ operations.
How do you feel the partnership with Aquarius works?
Barry feels he can place full trust in Aquarius and the services they provide. On the rare occasion he requires any assistance, his first contact is Neil- who’s an asset to the company. He also sings the praises of the team as a whole.
How do you feel Aquarius has benefited your Customer Service?
“I would really struggle to find another company that does what Aquarius does – or as well as they do it so I cannot imagine doing it any differently. Working with Aquarius really has changed the way our business operates for the better.”
If you would like to share your experience of working with us in our next newsletter we would love to hear from you
Meet The Team
A monthly insight into our amazing team who make us all so proud to be part of Aquarius. We will let you know each member’s particular role within the centre along with a few personal insights into them…along with some pet hates.
*** N.B – please note below – nobody phone Kirsty whilst eating lunch! ***
Position: Call Centre Manager
Kirsty joined Aquarius in late 2012 as a call handler and has developed her role to include Customer and In-House reporting.
Dealing with any customer enquiries for information and script changes Kirsty’s role has become pivotal for our customers in order for them to makes informed decisions on advertising and the such like.
Kirsty says “I enjoy being able to assist our customers where I can. It is important people have accurate information delivered to them exactly when they need it, that may even be before they expect it if we spot a trend”.
Kirsty has a passion for one of Edinburgh’s football teams, following them whenever she can, and has recently become an Aunty. When the opportunity arises you can see her cutting some moves on the dance floor!
What does a typical day look like for you and what are you currently working on?
I support our staff with all their day to day needs. I am currently working on our new staff development programme and its role out
Favourite holiday destination?
We like to travel a lot, my favourite so far has been Barcelona
How do you define success?
Seeing my staff grow and helping them to achieve their goals
If you were stuck on an island what three things would you bring?
My Dog Corky, My Fiance Gary and Chocolate
What three words would you use to describe your role?
Challenging, rewarding and fun
If you could witness any historical event, what would you want to see?
The Launch of the Titanic
What do you like most about your job?
Being a support for the team and making them smile
If you could interview one person (dead or alive) who would it be?
If you were to write a book about yourself, what would you name it?
Me, my puppy and my Call Centre
What is your favourite sport to watch or play?
I love to watch, Rugby and WWE, however I don’t play any sports myself.