Aquarius are required to act as each restaurant’s front of house: taking table bookings, discussing menu options, liaising with restaurant suppliers and ensuring all calls are transmitted to the restaurants.
The restaurant group do not wish customers to be aware of the deployment of an outsourced call handling company so at all times Aquarius must give the impression of being on site. Table reservations and amendments to reservations must be done live so Aquarius must integrate and be competent with the workings of a third party hosted restaurant table management platform.
Implementation By Aquarius
- Provide a live call handling service for 3 separate restaurants between the hours of 8am and 11pm 7 days per week – perfect hours for the industry.
- Each restaurant has different opening hours. When a restaurant is closed, Aquarius handle all calls to ensure no reservations are ever missed. During the restaurant opening hours, Aquarius handle overflow calls when the restaurant line is busy or unanswered.
- Aquarius staff are trained to manage a third party restaurant management software that downloads to each operatives PC whilst also being visible in the restaurant.
- All calls are logged and emailed to the restaurant instantly in order to maintain communication in a fast paced environment. Calls that are deemed urgent can be transferred through to an emergency number within the restaurant.
- Our client can now ensure all calls are answered by professional, well trained staff, no matter how busy the phone lines may be.
- Staff within the restaurants are able to concentrate on providing an excellent level of service to dining customers and not worry about the telephone acting as a distraction. This improves staff efficiency and thus reduces overall costs.
- No restaurant reservations are ever missed. Even when physically closed, the restaurants can still take table reservations. This provides a true competitive edge within a cut throat industry when callers will not call back if there call is unanswered.
- Suppliers, who are vital to the restaurants function, are always given a secure, reliable and professional first point of contact.
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