Aquarius need to act as the customer’s reception, answering all calls and forwarding the details to the relevant advisor either by transferring the call or emailing call details.
Our client works in a competitive industry where customers may feel worried and stressed, so calls need to be handled with the utmost care and confidentiality.
Implementation By Aquarius
- Provide a live overflow telephone answering service from 8am-11pm 7 days per week.
- Provide the client with a free, personalised voicemail outside of live hours.
- Due to FSA regulations, Aquarius advisors cannot provide any financial advice under any circumstances
- Gather all relevant information from the caller including personal details and the nature of their call.
- Attempt to transfer each call to a debt/mortgage advisor, if no response then call details to be emailed.
- Provide an end of day summary of all calls to the office manager, allowing them to monitor daily business activity.
- Our client can now ensure all calls are answered by professional, well trained staff, no matter how busy the phone lines may be or if advisors are out of office, even at weekends.
- Our clients customers receive a professional, empathetic and understanding advisor each time and their details are fast tracked to an advisor immediately.
- Callers are given the impression that their debt manager is always contactable and feel comfortable giving confidential information to Aquarius call handlers.
Call or email us today to see what we can do for you.