Since appointing Aquarius to run our out of hours emergency service we have found that our customers have received a better service level all round, combined with a consistent message. We have attracted more new customers and our revenue has increased as well.
The team at Aquarius are very professional and have managed to use our own ‘ in house’ CRM system do that they can book jobs directly into our diaries.
Our experience has been excellent and they are a great addition to our business
Jerry Studden, A C Wilgar
Aquarius has helped us increase our sales and customer service while sustainably growing our business. We now know when our hotspots are due to the reporting we can gather and then staff accordingly. The team at Aquarius have now got an in depth knowledge of our products and processes. In turn we now maximise the amount of golf holidays we sell to every point of contact.
Aquarius has been providing me with a first class service that has well exceeded my expectation making my business life a hundred times easier to manage. The Aquarius team are courteous, clear and very helpful to my clients. I value their service very highly and recommend this service to any business that needs to spend less time answering the phone.
Chris Young, Taurus Gardening
A lot of our time is spent out of the office. Aquarius steps in when we are not available. They capture numerous sales leads that we would otherwise miss. I would hate to think what we would have missed had Aquarius not been in place to take these calls. The staff are always helpful and friendly. We know the team who handle our calls on a first name basis and so do our customers.
David Conroy, Almondvale Home Improvements
We really never knew what we were missing until we implemented Aquarius. We now get leads in when we are closed for thousands of pounds worth of business. A great service and the staff couldn’t be more helpful.
Richard McKay, McKay Flooring
Our back office function is supported by Aquarius who give an depth local knowledge, take payments and give advice to assist our customers making their bookings. The 7 days a week service is great as you never know when someone will want to make an enquiry.
Janet Unsworth, Edinburgh Flats
Every booking is critical to a restaurant such as ourselves. By using Aquarius during service and when the restaurant is closed we ensure our Diners get the best possible service within the restaurant. Our callers get the same and the restaurant is always as full as it can be.
Aquarius are always very helpful and willing to assist in any way they can. Excellent customer service and calls are handled in a professional and efficient manner. They are flexible and happy to accommodate any specific requirements you might have.
The Aquarius team are an invaluable part of my business. They ensure I never miss a business call and they effectively manage numerous appointment diaries. This saves my company significant costs and I get a professional service from people who care about my business. I truly value the relationship I have with Aquarius.
Perry Wright, Emerald Pest Control
I was able to close my office for the 1st time in 14 years because I was caught short staffed and sick all at once. I did not need to worry about who was manning the telephones or what would happen to my clients’ requests. Simply because Aquarius stepped in and took control. An invaluable service for a small business.
Tracy Daniels, Hamlin Daniels
Aquarius provide our customer service and order processing. They have been there for us every step of the way. The staff are great and will go that extra mile to help. Aquarius is a great solution for us and our customers.
Aileen Cameron, SilDerm
Aquarius delivers a high quality service. They are trustworthy, efficient, and totally customer oriented. They are the first point of contact for my clients and their service delivery is seamless, warm, friendly and efficient. I would strongly recommend Aquarius. They have never let me down!
Catherine Thomson, CHT Consulting
Having worked closely with Aquarius for a number of years now, our customers benefit from professional staff answering the phones and dealing with their enquiries even when our receptionists are off, busy, on lunch or on holiday. We have a truly joined up operation assisting our clients at every point of call.
Richard Godden, Blackadders Solicitors
Our customers get a great service and we now have the time to deal with every enquiry and viewing without the worry of missing the next Landlord enquiry or viewing request.
Andrew Whitmey, Umega Lettings
Aquarius provide us with a 24/7 service. We moved to Aquarius due to poor performance from a previous supplier and haven’t looked back. Our engineers only get calls when nothing else can be done on the phone to either placate the customer or resolve the fault, a much better use of their time than trying to establish whether they need to go out or not. A great service for both us and our customers.
Kevin Murray, Lothian Gas
Aquarius has integrated with our business operations seamlessly and has allowed us to scale and grow our business significantly.
The team at Aquarius are essentially a close part of our team and have been incredibly helpful in working with us on a whole range of solutions. They have created additional support functions that have helped us even more than we thought possible.
It is extremely refreshing to work with such a friendly, professional and supportive partner business. A truly brilliant outsourced solution!
Sure Tenant Management Team
I have been delighted by the service provided by Aquarius from the first day I contacted them right right up to today, some years later.
Moving to Aquarius from another supplier was a move that has revolutionised our operations, no more mistakes and most importantly we have complete confidence in the work that they do for us.
How they are able to provide such a faultless service is a secret they should keep to themselves all I can say is thank you..!
Barry Eldred BGM Heating and Plumbing Limited
As a provider of real-time clinical systems our customers rely on our support 24×7. We switched to Aquarius for the handling of our customer calls out of hours after a previous provider let us down, and the difference was like night and day – we immediately had positive customer feedback about the change, and have found the team at Aquarius to be extremely reliable both in handling customer calls and in keeping up-to-date with our on-call rota.
Mike Barnes, Nerve Centre Software