Laura Culshaw laura-culshaw

 

1.Tell us a little about Curamcare.com?

Curamcare.com is an online introductory plaftform connecting self-employed care workers with their clients throughout the UK. We have 500 vetted, trusted carers on the platform with an average of 9.5 years experience, offering hourly nightly and live-in care. We charge the lowest fees in the sector of 12.5%, which includes carers’ insurance and a secure payment system. So the client pays less and the carer is paid more.

2.What issues did you identify in your business that prompted you to approach Aquarius?

 The peaks and troughs of client and carer enquiries can be hard to manage. We like to maintain a personal service with clients and therefore Aquarius’s system of answering calls on our behalf when we are busy or the office is unoccupied works very well. 

3. How does Aquarius support Curam Care?

Aquarius operates a call answering service for us when are team are busy or the office is unoccupied.

5.How do you feel the partnership with Aquarius works?

We feel the partnership works well. Aquarius team members answer the telephone promptly and politely and relay the relevant information to us timeously.

5.How do you feel Aquarius has benefited your Customer Service?

We are a relatively new business, but it is very comforting to know that all calls to Curamcare are being picked up and professionally handled.

 

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