Christmas at Aquarius We’re getting very excited about Christmas at Aquarius! With our Christmas party coming up and everyone looking forward to a well deserved Christmas dinner, the Aquarius family is feeling the Christmas cheer. We are of course are available throughout the Christmas period for all your telephone answering and emergency call handling needs. The office is [more]
Aquarius, Christmas, Contact Centre, Customer Service, Employee Experience, Here to Help You, Out of Hours
Customer Service & Chatbots This week has been a busy week with a lot online about the rise of Chat Bots and it’s place in the Customer Service Industry. It would seem the future is a scary and distant place. It’s not. Businesses can still invest in people. We still believe that this will remain, despite [more]
Contact Centre, Customer Experience, Customer Service, Employee Experience, Here to Help You, Out of Hours, Sales PerformanceIntroducing Janice! The newest member of our team, Janice has joined the company. We spoke to her today after having had four shifts with Aquarius so far. What’s it like working here? “It’s like joining a wee family. Very comfortable but a professional place. I’ve got an awful lot to learn, more to the company than [more]
Contact Centre, Customer Experience, Customer Service, Employee Experience, Here to Help You
With the UK’s growing population and successful businesses expanding and requiring a unique number for each desk has led to a national shortage in telephone numbers. Rather than adding an extra digit to existing numbers (we all have fond, but distant, memories of when mobile numbers changed to 07!) or adjusting the current dialling code areas to make room [more]
As of 13th June 2014 there has been a new legal requirement for all businesses to provide a standard rate number for their customer services lines. This means providing a 01, 02 or 03 number instead of the usual 0845. This new legislation is to ensure customers don’t pay an additional charge for contacting customer [more]
