The first impression is the one that counts. Above all else this is something that will stick in the mind of the (potential) customer and help form their opinion of your company. Professionalism and positivity are two of the key things that many businesses want to portray, remember – a call is often the first [more]
Call handling times are key to customer satisfaction and a contact centre really should be monitoring its times. Average call handling times are something all businesses can improve on and there are many tips and tricks for driving them down. Here are five top tips for getting those average call handling times down and seeing [more]
When handling customer calls it’s pretty much guaranteed you’ll encounter an irate customer at some point. When you are in a call handling environment and acting on behalf of your clients these types of customer calls do arise and it is very important to know how to handle them appropriately. A policy for dealing with [more]
We are over that first 3 years it must be plain sailing now? Don’t we just wish that was the case. Building a business in a recession may give us cause to think we are better placed to come out in a strong position. That may be true however changing economic climates are only 1 [more]aquarius news, birthday
How to activate call forwarding? In Skype for Windows: Open: Tools > Options > Calls > Call Forwarding and you’ll be able to activate the feature from there. In Skype for Mac: open Skype > Preferences window and you’ll be able to activate the feature under the Calls tab.