Stay tuned for all the latest on the expanding range of services we can provide, as well as a Client Testimonial and even ‘Meet the Team’ where we will introduce one of Aquarius’ valued team members every month. Introduction to Aquarius Aquarius Contact Centres aim to provide the highest possible level of customer service through highly valued, highly [more]
It’s beginning to look a lot like Christmas..
Christmas at Aquarius We’re getting very excited about Christmas at Aquarius! With our Christmas party coming up and everyone looking forward to a well deserved Christmas dinner, the Aquarius family is feeling the Christmas cheer. We are of course are available throughout the Christmas period for all your telephone answering and emergency call handling needs. The office is [more]
Old School or New School Customer Service… Or both?
Customer Service & Chatbots This week has been a busy week with a lot online about the rise of Chat Bots and it’s place in the Customer Service Industry. It would seem the future is a scary and distant place. It’s not. Businesses can still invest in people. We still believe that this will remain, despite [more]
Maintaining service levels: Staff Christmas holiday cover
The festive period can be a tricky time for a business owner in terms of opening times, working hours and Christmas holiday cover for their team. On one hand the business owner may wish to reward staff with time off, and also may be sceptical in relation to the amount of new sales enquiries coming in. However, [more]
Trust is everything if you are an online retailer
Running a retail operation can be pretty challenging, none more so if you miss the opportunity to make that great first impression. Recent surveys have shown that trust has become considerably more important when a consumer is deciding whether to purchase from a business’s website. This doesn’t mean a business needs to be a recognisable brand, however it [more]
