At Aquarius we believe that a well trained workforce is a happy workforce and as such provide comprehensive contact centre training for all of our staff. Much as we believe the job isn’t difficult it’s the comfort in knowledge that enables our people to make the difference while dealing with your customers.
To ensure we carry on our success and continue to deliver great customer service we must firstly ensure we have the right people in place. Our interview process is not rigorous and off putting but simple and to the point. All recruitment is done in house so we make the right choice every time.
Once we have the right person, we invest time and energy into making sure they have all the tools and training they require to become a valued team member of our call centre team, we even carry out a profile test with each individual to see how they best deal with information, this ensures we understand exactly how to continually improve our people and better understand their needs.
Through continuous improvement and recognition we show our staff we value them and their input, our team comes together in full every fortnight where they can express their ideas, concerns and discuss improvements that can be made to best suit our customers’ requirements, these are then taken back to the customer and implemented at no extra cost.
Client training is constant and on-going, we welcome the opportunity to train our contact centre staff on more in depth processes within your company, again making sure we give that complete end to end solution to you and your customers. Please do not hesitate to get in touch to discuss your training requirements in more detail.
Due to what we do with our people, giving them the empowerment to facilitate changes that improve their job and our customer’s experience, we simply do not lose people. How many contact centres can say that with their hand on heart?